Terms & Condition

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Terms & Condition

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Madhav Organics relationship with you in relation to this website.
The term ‘Madhav Organics’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is at Matuar Chowk, Kangra Road, Distt & Teh: Kangra HP India. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is strictly prohibited.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

Cancelltion Policy

Cancellations are not allowed
Cancellation Policy
Madhav Organics believes in helping its customers as much as possible and therefore, has a liberal Cancellation Policy. Under this policy, cancellations will be considered only if the shipment has not been dispatched for the order placed with us via our website i.e., madhavorganics.in (“Website”). Once the shipment has been dispatched, it cannot be cancelled. If we suspect any fraudulent transaction or a transaction that defies the terms and conditions of using the Website, we at our sole discretion could cancel such orders with/ without providing any notification to you.
Cancellation before shipment
You can write to our customer support on feedback@madhavorganics.in or call us on +918219596263 (Monday to Sunday, 10 am to 7 pm) to cancel your order.
In such cases, the order will be cancelled and the money will be refunded to you within 2 – 5 days, after the cancellation request is processed.
Please note that your order cannot be cancelled after 2 hours of order confirmation.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 2 – 5 business days after receiving your cancellation request.
For payments done through credit/ debit cards or net banking, the refund will be processed to the same account from which the payment was made within 2 – 5 business days from the date of us receiving the products back. It may take an additional 2-3 days for the amount to reflect in your account.
For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 2 – 5 business days from the date of us receiving the products back as well as on receiving your bank details on email. It will take an additional 2-3 days for the amount to reflect in your account.
In addition, we also provide the hassle-free option of refund through Madhav Organics coupons, which can be used by you for your future purchases.
What if I have used discount vouchers or redeemed my loyalty points at the time of making payment and now, I want to cancel the order?
Discount vouchers are meant for one-time use only and shall be treated as used even if you have cancelled the order. If you have redeemed loyalty points for making payment of an order, the same will be credited back to your account in the case of a cancellation of the said order

Returns, Replacements and Refunds
How do I return an order purchased from Madhav Organics?
Madhav Organics does not offer returns and refunds as we believe in fair trade and always cross-check the order package before delivery for correctness and authenticity.

Refunds are only possible in the following cases:
(a) Cancellation of an order before being shipped; and
(b) Cases where:
Customer wasn’t available during the stipulated delivery attempts made by our logistics partner; and The delivery address was wrong/ unreachable.

Contact Information
In the rare case that you are not satisfied with the quality of our customer support service, we welcome you to drop an email to maadhavorganics@gmail.com so as to allow us to look into the issue and address the same on a case-by-case basis.

Privacy Policy

Personal Information
Madhav Organics Foods Private Limited is a company incorporated and registered under the provisions of the Companies Act, 2013 and has its registered office at Mataur Chowk, Kangra Road, Distt & Teh Kangra HP India. Madhav Organics Foods Private Limited is the owner of the brand Madhav Organics and the website of madhavorganics.in (“Website”). This Privacy Policy outlines Madhav Organics approach to data protection and privacy to fulfill its obligation under the applicable laws and regulations.
Throughout this document, ‘we’, ‘us’, ‘our’, ‘ours’ refers to Madhav Organics. Wherever we have said ‘you’ or ‘your’, this means YOU.
We are committed to treating data privacy seriously. This Privacy Policy provides the necessary details about how your data is collected and used by us on the Website. As a visitor/ customer to the Website, you are advised to please read the Privacy Policy carefully. By accessing the services provided by us on the Website, you agree to the collection and use of your data by us in the manner provided for under this Privacy Policy.
Personal information gathered by us
-As part of your registration process on our Website, we may collect the following information which is personally identifiable to you, including, without limitation, your name including first and last name, email address, mobile phone number, contact details, username along with password you have created for setting up your account on the Website, your date of birth, age, gender, residential address, shipping address, postal code, information about the pages that you visited/ accessed on the Website, the links you clicked on the Website, the number of times you visited/ accessed a particular page on the Website and any such browsing information etc. We might receive certain information about you from other sources, such as updated delivery status and the shipping address information provided by you to our carriers, which we shall use to correct our records so as to enable us to deliver your next purchase more easily.
– You can choose not to share your personal information with us, but then you might not be able to use and access all the services provided by us on the Website. We use your personal information that you provided for opening your account with us, without limitation, for processing your transactions, responding to your requests and/ or queries and for communicating with you.
Why do we collect your personal information?
We will collect personally identifiable information about you as part of a voluntary registration process or through an online survey or through any combination thereof. The information that we learn and gather from you, personal or otherwise, is used for registering you on our website, verifying your identity so as to permit you to use the Website, for undertaking transactions to facilitate the process of your payment on the Website, to communicate with you, to convey any of our promotional offers to you, to communicate and update you with regards to our products and services as well as for maintaining your account with us.
We use your information to operate, provide, develop and improve our products and services. Without limitation, these purposes include:
We use your information to accept, handle and process your orders, deliver the product/s you ordered, process payments for the order placed by you on our website, to communicate with you regarding the status of your order and for providing you with promotional offers.
We use your personal information to provide functionality as well as to analyze the performance of our website so as to fix any errors and further, to improve the user ability as well as the effectiveness of our website.
We use your personal information to recommend certain promotions and products that might be of your interest. Further, we use your personal information to identify your preferences and to personalize your experience on the Website.
We use your personal information to communicate with you via different channels e.g., phone, e-mail or chat, in relation to your use of our website i.e., your orders placed, queries raised, to recommend certain promotional offers being run on our products etc.
We use your personal information to display interest-based advertisements that might be of interest to you, with regards to certain of our products as provided for on our website.
Manner of collection of information
We receive and store information whenever you interact with us through the Website or from other sources e.g., updated delivery status and address information provided by you to our carriers. When you browse, access or use the Website, our servers may collect information, directly or indirectly, regarding your activities on our website by way of either cookies or permissions or other trackers.
Our website may contain links to other third-party websites, for which we are not to be held responsible for the privacy practices of such third-party websites, which we do not own, manage or control. Further, some web browsers have a “Do Not Track” feature. This feature lets you inform the concerned website that you have visited that you do not wish to have your online activity tracked on the said website. These features are not yet uniform across all browsers. Our website is not currently set up to respond to those signals.
By using our website and/ or by providing your personal information while registering your account on our website, you consent to the collection and use of the inforFmation you disclose on our website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy. By accessing and using the Website, you accept the terms of the Privacy Policy, Terms of Use, Shipping Policy as well as Cancellation Policy and further, consent to our use and disclosure of your personal information in any manner as described in the Privacy Policy.

We do not sell or share your personal information with any third party for commercial gain/ profit. We may share or be required to share your personal information, without limitation, as follows;
with our business associates/ partners in order to deliver you the products that you have ordered from our website;
with our payment gateway partner when you initiated a payment using your credit/ debit card on our website;
with the concerned authorities when it is a legal obligation to do so e.g., to assist with detecting and preventing fraud;
with the concerned authorities when it is a requirement in connection with regulatory reporting, litigation or asserting or defending legal rights and interests;
when we have a legitimate business reason for doing so;
when we want to send you information and promotional material regarding our products and services;
when we have asked you for your consent to share it, and you’ve agreed to the same;
to improve your online shopping experience with us

We will not use your financial information for any purpose other than to complete a transaction/ order that you have placed with us through our website. We do not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties except in cases where you placed an order for our products and such information is necessary to be shared with our third-party associates’ partners so as to ensure that the said products are successfully delivered to you. We have appropriate contracts in place with our third-party partners. This means that they cannot do anything with your personal information, which is outside the scope permitted by us. Our third-party partners hold your personal information securely and retain it only for the period specified in our contract with them. Further, we may use your personal information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety and security of any person, violation of the Website’s terms of use or to defend against legal claims; special circumstances such as compliance with court’s orders, requests/ orders from legal authorities or law enforcement agencies requiring such disclosure.
How do we secure and protect your personal information?
We are committed to protecting your personal information, which is collected, possessed and stored by us. We have in place security measures and appropriate physical, technical and managerial safeguards to protect your personal information from unauthorized access, alteration, transmission and deletion. Our servers are only accessible to certain authorized personnel and your personal information is shared with the concerned personnel on a strict need to know basis so as to complete the transaction and to provide you with the products requested by you from our website. Though we strive to maintain and safeguard the confidentiality of your personal identifiable information, transmissions made by means of the internet cannot be made absolutely secure. By using this Website, you agree that we shall have no liability for disclosure of your information due to errors in transmission or due to any unauthorized acts committed by third parties. We keep the information collected from you on our systems or with our third parties for as long as it is required for the purposes set out in this Privacy Policy and for legal and regulatory reasons. We shall take all reasonable steps to delete your personal data that is no longer required. By accessing the Website and by providing us with your information, you agree;
that we can communicate with you electronically regarding the security, privacy and administrative issues relating to your use of our website; and
that we can take adequate physical, managerial and technical safeguards to preserve the integrity and security of your data till the time you use and access our website.
Children’s Privacy
On our website, all financial transactions are to be carried out by adults only. If you are not an adult i.e., a minor below the age of 18 (eighteen) years, you may access and browse our website but you are barred from making any purchase on the Website without any adult supervision. Further, all minors are barred from registering and submitting their personal information on our website.
Procedure to be followed for correcting any inaccuracies in your personal information submitted to us
To correct or to update any information that you have provided to us, our website allows you to do the same online itself. In the event of loss of access details, you can send an email to feedback@madhavorganics.in
Contact Us
For any further queries and complaints related to privacy under the applicable laws and regulations, you could reach us at:
Contact email address: feedback@madhavorganics.in
Phone: +91 821959263
Contact days: Monday to Sunday (10 am to 7pm)
Notification of changes in the Privacy Policy
We keep our Privacy Policy under review to make sure it is up to date and accurate. Any changes we make to this Privacy Policy in the future will be posted on this page. We reserve the right to change or update this Privacy Policy at any time without any prior intimation to you. Such changes shall be effective immediately upon posting on our Website. You are required to review the Website’s Privacy Policy regularly to keep yourself abreast of the changes, if any.

Site Content

Thank you for visiting our website. This privacy policy tells you how Madhav Organics uses and protects any information that you provide when using this website.
Madhav Organics is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Madhav Organics may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st April 2023
We may collect the following information:
Name and job title
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers

Shipping Policy

Please note that the free shipping policy will apply only if specified so as part of promotional campaigns or special offers.
Please note our shipping policies as below –
Shipping is free on all orders above Rs 750/- else there is a charge of Rs 50/- on all orders below Rs 750/-
A complete postal address including pin code, email id and contact number is essential to help us ship your order. Kindly cross-check your pin-code and contact number before you complete your order.
If the ordered item is in stock, it will be packed and dispatched from our warehouse within 1 working days. 
However if some of the ordered items are not in stock, then we will get them produced and have them dispatched within 10 working days of the order being placed. We will keep you informed under such circumstances.
Our courier partners will be able to deliver the shipment to you between Monday to Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
As soon as your package is dispatched, we will email you your order tracking details. Kindly bear with us until then.
For any further clarifications, please contact us at maadhavorganics@gmail.com

How long does it take for Maddhav Organics to ship out the products?
Orders received at any time are shipped within 24 business hours, from the freshest milled batch
What if I want to change my address?
Fill this form right away, and make amends soonest, before we ship it out!
Still unable to change the address? Drop us an email at maadhavorganics@gmail.com and we’ll make sure you-and only you get the good stuff!
How do I cancel my order?
While we hope it does not get to this- please send us an email to maadhavorganics@gmail.com with your order details and we’ll cancel it promptly. Once the product leaves our hands, it cannot be taken back, so any cancellations need to be done before shipping only
When can I return my order?
For Returns 5-7 working days
When will I get the refund?
For Refund 2-3 working days